UK DELIVERIES

Small Print

• Order up to 7pm for same day dispatch Sunday to Friday.

• Orders placed after 7pm Friday to 7pm Sunday will be dispatched Sunday.

• Whilst we will do everything we can to meet the delivery times above, there may be factors outside of our control and we cannot guarantee delivery within this timeframe

• Digital purchases are excluded from the total order value for tracked courier services.

* Insured Delivery

Subject to customer submitting a DPD Lost in Transit claim via GAME customer services and DPD validating such claim, Insured Delivery entitles customer to either;

a) a free of charge replacement console, and a partial refund of £50 to the original method of payment; or

b) a full refund of the price paid for the console ordered and the £19.99 delivery charge (payable to original method of payment), together with £50 compensation (payable at customer’s choice, either by BACS, Cheque or onto a GAME Gift card).

Please note that DPD’s Lost in Transit claim procedure can take up to 21 days to complete

* Click & Collect voucher

Terms & Conditions apply, please click here for more details.

** Remote Area Delivery Times

Deliveries including Pre-orders to non-mainland UK addresses and remote locations (such as the Scottish Isles, Isle of Man, Isle of Wight, Northern Ireland and the Scottish Highlands) may take longer to reach you.

WHEN WILL MY ORDER BE SHIPPED?

GAME operates a 30 day Goodwill returns policy online

• Any product (excluding gift vouchers/gift cards*/digital downloads**) may be returned for refund or exchange within 30 days of the purchase date, providing that the seal remains unbroken.
  Faulty software, where the seal has been broken may be returned up to 3 months after the dispatch date or 12 months if preowned.
• Faulty hardware and accessories may be returned up to 12 months after the dispatch date.
• Hardware or accessories, purchased online, may be opened for the purpose of inspection (but not used) and may be returned for refund or exchange within 30 days of the dispatch date. Please note that hardware must contain every component part (cables, memory sticks etc.) before it can be accepted as a return. Digital codes included as part of a bundle must be unused and still hidden.
• Orders for TVs, Projectors, Laptops, Cameras and Mobile Phones purchased through our website may be cancelled up to seven working days from the day after the day on which they are received.
  
• A valid proof of purchase is required for any return.
  
• If sending the item back via our online service please remember to obtain proof of postage from the Post office at no extra cost to yourself.
• Our Goodwill returns policy does not affect your statutory rights relating to faulty or mis-described goods or your right to cancel orders under the consumer protection (distance selling) regulations, further details of which are available from the local trading standard department or citizen’s advice bureau.

*GAME Gift Cards

• Cannot be returned or refunded, except in accordance with your statutory rights, for example in the event they are not of satisfactory quality.
• You have the right to cancel all or part of your order for a gift card at any time up to 14 calendar days after the day on which you place your order, provided none of the balance has been spent. Please note that if you cancel a gift card order you will not be required to return the physical gift card.

**Microsoft Digital Credit

• May be returned for refund or exchange within 30 days of the purchase date, providing that;
  
• You have valid proof of purchase and the receipt displaying the code; and
• The code has not been redeemed via Xbox Live