FREE for orders over £80
£2.99 for all video games orders
£4.99 for all Merchandise orders
This excludes orders for large, bulky goods and video game consoles.
UK
Standard delivery is within 2-4 working days.
Delivery is Monday to Friday, excluding public holidays. Any orders placed after 4pm Friday and over the weekend will not be dispatched until Monday, excluding Public Holidays.
We will make every effort to deliver all your items together and at the same time, however in some cases your order may arrive in separate consignments.
Standard Shipping (Islands & Scottish Highlands)
£4.99 for all orders
This excludes orders for large, bulky goods and video game consoles.
Standard delivery is within 2-4 working days.
If your order contains an item which is large or bulky it may be subject to a delivery cost of £29.99, you will be notified of the delivery cost in the checkout, after confirming the delivery address, before an order is placed. Shipping may take 3-6 days with large or bulky items.
We will make every effort to deliver all your items together and at the same time, however in some cases your order may arrive in separate consignments.
Areas in which £4.99 shipping applies:
Postcodes:
AB25-38
AB41-56
IV30-32
Scottish Highlands includes postcodes:
FK17-99
G83
IV1-28
IV33-39
IV52-54
IV63
KW1-14
PA21-33
PA34-40
PH18- 26
PH30
PH31-41
PH49-50
AB36-38
AB55-56
All IV Postcodes
Islands includes postcodes:
HS1-9
All IM Postcodes
IV40-51
IV55-56
KA27-28
KW15-17
PA20
PA41-49
PA60-78
PH42-44
TR21-25
ZE1-3
Premium Shipping
£9.99 for all orders
Order by 4pm for Next Working Day Delivery by DPD or DHL.
Delivery is Monday to Friday, excluding public holidays. Any orders placed after 10pm Friday and over the weekend will not be dispatched until Monday, excluding Public Holidays.
Unfortunately, we are unable to offer this service to our Islands & Scottish Highlands customers as the courier is unable to deliver premium shipping to these regions.
Delivery Failure
If you fail to take delivery of the ordered goods and they are returned to us, we will contact you upon their arrival via email. A refund of the cost of goods without shipping will be processed within 7 days unless you have notified us before then to advise that the goods are still required. If the goods are still required, you will be charged an additional shipping fee for a second delivery.
It is the responsibility of the customer to ensure there is someone at the delivery address at the specified date to sign for the parcel. If no one is present the courier may deliver the goods to a neighbour either side or directly opposite and should leave a card to advise where this parcel has been left. Alternatively, the parcel can be left in a safe location on the property, such as porches with a door, sheds or greenhouses and garages. If a parcel is showing as being delivered but you are claiming non receipt of a parcel, please contact Customer Services directly through our website. Notification of such failures must be made within 7 working days from last day of expected delivery. Please allow 3-5 working days from date of notifying us to allow us to investigate with the courier. If a refund is applied and the goods are later located then we reserve the right to place a debit for these goods unless you return them to us. Contact us here. Failure to raise a initial query within this timeframe may result in failure to investigate with our couriers and redress may not be offered.
Stock Outs
Usually everything displayed on our site as “In Stock” is present in our warehouse and available for immediate dispatch. In the unlikely event that any ordered goods are not readily available to us, we reserve the right to cancel your order. You will receive an email notification of any order cancellation as a result of stock out confirming that any pre-authorisation has been released or payment refunded as relevant in line with our Payment Terms, to the extent that the out of stock item forms part of a larger order, all other goods ordered by the customer will be dispatched in the normal way.
In cases of stock outs of items ordered in-store for home delivery, you will receive an email notification of the order cancellation and may contact us here to obtain a refund or alternatively return to your local store with your cancellation email to obtain a refund via your original payment method. To the extent that the out of stock item forms part of a larger order, all other goods ordered by the customer will be dispatched in the normal way.
